Prescription Policy:

In compliance with federal laws, all pets must be examined within 12 months to have medications and RX food prescribed or refilled. Some medications may require the pet be examined every 6 months and undergo diagnostics testing. Dispensed medications and preventatives can not be returned. For refills: please allow 24 hours after request is received.

3rd Party Online Pharmacies:

While we encourage our clients to purchase trusted products from our online pharmacy we understand you may want to purchase elsewhere. In order for a prescription to be approved, we do require a Waiver of Liability for an Outside Pharmacy be signed.

Please Note: The authorization or declining of an outside prescription request may take up to 72 hours after the proper prescription is received by our staff.

At Star Veterinary Centers we recognize the importance of protecting the personal privacy of its clients and patients.

We do not sell or share any information to any third parties. By providing your contact information to our practice, StarVet reserves the right to email and/or text: newsletters, announcements, health and appointment reminders as well as promotional offers affiliated with Star Veterinary Centers.

We also protect your privacy within the practice.

At no point is information given out regarding our clients or patients without the written consent of the owner on record. A Client Record Release will be requested and must be signed.

Please Note: Only the Owner or Co-Owner on file are allowed to request information regarding the patient, authorize the release of medical records, or make medical and financial decisions regarding the pet.